CALL-OUT WITHIN 30 MINUTESHas a pipe burst, can you not shut off the water, or is a drain overflowing? Call us and briefly describe what is happening. We will check current availability by phone and agree on the next step.
Water is running and cannot be shut off
Drain or toilet overflowing
WATER AND DRAIN EMERGENCIESChoose the situation that most closely matches yours. If you are not sure, call us and briefly describe what is happening.
BURST PIPE
Water is escaping from a pipe or joint and spreading further.
BURST WATER SUPPLY HOSE
The water supply hose or its connection is leaking, and water is reaching the floor.
WATER CANNOT BE SHUT OFF
The water keeps running and cannot be shut off in the usual way.
BLOCKED DRAIN OR TOILET
The water level in the drain or toilet is rising, coming back up or already overflowing.
TAP LEAKING ONTO THE FLOOR
This is not a slow drip: water is running from the tap, its connection or under the cabinet.
LEAKING OR OVERFLOWING TOILET
The toilet keeps filling, overflows, or water leaks around the connection.
WATER LEAK
Damp or water appears on the floor, wall or near the pipework, but the source is not clear.
WATER COMING THROUGH THE CEILING
The water is coming from above; the source may be in another flat or in the building's shared pipework.
BURST PIPE
Water is escaping from a pipe or joint and spreading further.
BURST WATER SUPPLY HOSE
The water supply hose or its connection is leaking, and water is reaching the floor.
WATER CANNOT BE SHUT OFF
The water keeps running and cannot be shut off in the usual way.
BLOCKED DRAIN OR TOILET
The water level in the drain or toilet is rising, coming back up or already overflowing.
TAP LEAKING ONTO THE FLOOR
This is not a slow drip: water is running from the tap, its connection or under the cabinet.
LEAKING OR OVERFLOWING TOILET
The toilet keeps filling, overflows, or water leaks around the connection.
WATER LEAK
Damp or water appears on the floor, wall or near the pipework, but the source is not clear.
WATER COMING THROUGH THE CEILING
The water is coming from above; the source may be in another flat or in the building's shared pipework.
EXAMPLES OF OUR WORKSee real examples of work on water leaks, damaged supply lines and other plumbing emergencies.
The price depends on the location and time of the call-out, the extent of the fault, the work required and the materials. Confirm the specific terms when requesting a call-out.
from CZK 999
Thousands of completed repairs to taps, traps and drains, and thousands of satisfied customers. We guarantee quality, cleanliness and a professional approach to every job.
Years of experience
Repairs and replacements
Satisfied customers
Call-out across Prague
AREAS WE COVER
Prague and surrounding areas (up to 100 km)
We reply to messages within 60 minutes. In an emergency, call the number above 24/7.
BOOK A TIMEThe following texts are fictional examples for the section design and are not genuine customer reviews.
A hose by the washing machine burst at night, and water spread across the floor. The plumber arrived within 30 minutes, shut off the supply and replaced the hose.
The blocked toilet started overflowing at the worst possible moment. We received clear instructions over the phone. It was after midnight, so being able to call the 24/7 emergency service was essential.
Water was dripping slowly under the sink, but before long the whole cabinet was wet. The cause was found quickly without unnecessarily dismantling the kitchen.
Water suddenly started coming through the ceiling. The technician first stopped any further water ingress and then clearly explained what would need to be dealt with next.
The radiator valve would not close, and water kept leaking. I appreciated the calm approach and the fact that the call-out price was listed as starting from CZK 999.
A pipe burst. The main water shut-off would not move at all. The water was stopped and the area made safe without any unnecessary fuss.
The bathroom drain was backing up, and an ordinary plunger did not help. After it was cleared, the water finally drained normally and the bathroom was left tidy.
The emergency happened outside Prague, so we expected it would be difficult to find someone. Call-outs across Prague and the surrounding area up to 100 km made all the difference for us.
When water is leaking, the first safe steps and quick contact with a plumber matter.
If the main water shut-off is easy to reach, close it without using force. Move only those items that you can reach safely out of the water's path, and call the emergency plumbing service as soon as possible. If you are unsure, do not take anything apart; wait for the technician.
Do not try to loosen the valve with tools or force, as this could damage it and make the leak worse. Call the emergency plumbing service and explain where the water is leaking and which shut-off will not close. In a block of flats, also contact the building manager or the building's emergency service.
Do not touch wet sockets, appliances or cables, and do not step into standing water. Keep a safe distance, call the emergency plumbing service and, in a block of flats, inform the building manager. If there is immediate danger, call the emergency services.
An emergency is an uncontrolled water leak, overflow or fault that is causing damage now or poses an immediate risk of damage. Book a dripping tap, tap replacement or new installation as standard plumbing work in Prague.
Yes, the emergency plumbing service operates 24/7, including nights, weekends and public holidays. When you call, we will confirm current availability and the estimated arrival time.
In Prague, we arrive within 30 minutes. We will confirm the exact arrival time by phone based on the address and current availability; outside Prague, travel time depends on the distance.
The emergency call-out price starts from CZK 999. This is not the final repair price, which depends on the type of fault, the scope of work, the time, the location and the materials required. The exact price can be determined after assessing the situation on site.
We provide call-outs across Prague and to surrounding areas up to 100 km away. The within-30-minute arrival time applies in Prague; outside Prague, we will confirm a realistic time by phone based on the distance and current availability.
In an emergency, call us; the phone is the quickest way to agree on the next step. Have the exact address ready, along with a brief description of the fault, whether the water is still running and whether you have managed to shut it off. We reply to messages within 60 minutes, so if water is actively leaking, do not wait for a text response.
Yes, photos sent via WhatsApp can help the technician prepare for the call-out. Send a wide shot of the area and a close-up of the fault, but do not expose yourself to water or electricity to take a photo. A photo does not replace a phone call or an on-site assessment, and by itself it does not confirm the call-out or the price.
For an active water leak, call 773 800 776, 24/7.